Frequently Asked Questions
Everything you need to know about shopping with PRO EDU
How do I access my digital downloads?
Once your purchase is complete, you will receive an email with a secure link to download your files. You can also access your content anytime by logging into your account dashboard.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer a refund policy for digital products?
Due to the nature of digital goods, we generally do not offer refunds once a product has been downloaded. However, if you experience technical issues, please contact our support team within 14 days.
Are the tutorials and assets compatible with all software?
Most of our assets are designed for industry-standard software like Adobe Photoshop, Lightroom, and Capture One. Specific compatibility details are listed on each individual product page.
Can I use the assets for commercial projects?
Yes, all our products come with a commercial license that allows you to use them in your professional client work and personal projects without additional royalties.
Do you offer student or educator discounts?
We are committed to supporting the next generation of creators. Please email our support team with a valid copy of your student ID to receive a special educational discount code.